Frequently Asked Questions

 Orders and Shipping

 

How long will my order take to get to me?

Depending on your location/country, typically this can take between 2-6 working days.

*Please note: Shipping is in the hands of the postal or courier service once they have collected your parcel. We make sure orders are processed within 2 business days of being received.

Public holidays can cause delays, so please be aware of this should you place your order over holiday periods

How much does postage cost?
FREE SHIPPING on all UK orders over £60.

Apart from the bottle range Onya products are generally reasonably light, and shipping is calculated by weight & dimensions via our partner postal & courier services shipping calculators rather than per item. This means that it may cost you the same price to ship one item or five items depending on the items chosen.

It’s always good to play around with items in the cart first to see how much postage will be, but we will always endeavour to ship your order in the most compact and cost effective way.

You are able to calculate how much your shipping cost will be by putting all of the items you wish to purchase in your cart and then use the shipping calculator to calculate your shipping for that order.  HINT: You will need to have your desired items in the cart before being able to calculate shipping.

All postal & courier services update their prices periodically so using the shipping calculator in your shopping cart is the easiest and most accurate way to get the latest shipping costs.

Remember, you can select FREE SHIPPING on all UK orders over £60!

As our orders are shipped from the UK, naturally prices for shipping within the UK are cheaper. International shipping rates will vary depending on the size of your order and the shipping zone/country you live in, but international shipping rates can start from as low as a few Euro.

Product Dimensions


What are the dimensions of Onya bags?

Onya Reusable Produce Bags:

  • 30cm wide x 25cmh high/11.8in wide x 9.8in high
  • 2cm/0.7in gusset
  • Each bag holds up to 2 kilos/4.4 pounds
  • Pouch Size: Small Jam Jar

Onya Bread Bag:

  • 41cm long x 27.5cm wide/ 16.1in long x 10.8 wide
  • 10cm//3.9in gussett
  • Made to Australian Bakers Industry Standards

Original (Small) Onya Shopping Bag:

  • 37cm wide x 46cm high/14.5in wide x 18.1in high
  • Holds up to 4kg/8.8lb
  • Pouch Size: Small Jam Jar

Everyday (Large) Onya Shopping Bag:

  • 47cm wide x 58cm high/18.5in wide x 22.8in high
  • Holds up to 6kg/13lb
  • Pouch Size: Small Jam Jar

Onya Dog Waste Disposal Bags:

  • 0cm long x 22cm wide/11.8in long x 8.6in wide
  • Pouch Size: Small Jam Jar

Onya Side Bag:

  • 12cm deep x 40cm across x 35cm high/4.7in deep x 15.7in across x 13.7in high
  • Pouch Size: Jam Jar

Onya Backpack:

  • 12cm deep x 28cm across x 42cm high/4.7in deep x 11in across x 16.5 high
  • Holds up to  4kg/8.8lb
  • Pouch Size: Jam Jar

Onya Tote Bag:

  • 30cm long x 39.5cm wide/11in long x 15.5in wide
  • 24cm//9.4in gussett
  • Holds up to 10kg/22lb
  • Pouch Size: Jam Jar

Onya Large Bulk Food Bag:

  • 40cm long x 21cm wide/15.7in long x 8.2in wide
  • 10.5cm/4.1in gussett
  • Modelled on the classic 5kg/11lb flour bags

Onya Medium Bulk Food Bag:

  • 35cm long x 15cm wide/13.7in long x 5.9in wide
  • 8.5cm/3.3in gussett
  • Modelled on the classic 2kg/4lb flour bags

Onya Small Bulk Food Bag:

  • 27cm long x 11cm wide/10.6in long x 4.3 in wide
  • 6.5cm/2.5in gussett
  • Modelled on the classic 1kg/2lb flour bags

Onya Bulk Food Bag Carry Case:

  • 22cm wide x 11.5cm long/8.6in wide x 4.5in long (when folded)
  • Holds up to 6 bulk food bag

Onya Compostable Bin Liners:

  • 8L measures 35.5ccm long x 41cm wide/35.5cm long x 41cm wide/14in long x 16in wide
  • 30L measures 57cm long x 51cm wide/57cm long x 51cm wide/22in long x 20in wide
  • 36L measures 65cm long x 56cm wide/25.5in long x 22in wide
  • 60L measures 80cm long x 65cm wide/31in long x 25.5in wide

Onya Compostable Bin Liner Size Guide

  • 8L/2.1 Gallon Liner – 5-6 Litre/1.5 Gallon capacity bins
  • 30L/7.9 Gallon Liner – 15-20 Litre/4-5 Gallon capacity bins
  • 36L/9.5 Gallon Liner – 25- 30 Litre/6-7 Gallon capacity bins
  • 60L/15.8 Gallon Liner – 45-55 Litre/11-14 Gallon capacity bins

 

 

What are the dimensions of Onya Sandwich Wraps?

Onya Sandwich Wrap:

  • Wrap dimension: 44cm x 37cm/17.3in x 14.5

What are the dimensions of Onya Coffee Cups and Lids?

Onya Regular 355ml/12oz Coffee Cup and Regular Lid:

  • Cup height: 11.5cm/4.5in
  • Cup diameter of top/opening from outer edge to outer edge: 9cm/3.5in
  • Lid diameter from outer edge to outer edge: 9.5cm/3.7in
  • Lid diameter from dip where the cup lip slips in: 8.5cm/3.3in
  • ​Lid diameter from the inner lip edge to the inner lip edge: 7cm/2.7in

Onya Small 236ml/8oz Coffee Cup and Small Lid:

  • Cup height: 11cm/4.3in
  • Cup diameter of top/opening from outer edge to outer edge: 8cm/3.1in
  • Lid diameter from outer edge to outer edge: 9cm/3.5in
  • Lid diameter from dip where the cup lip slips in: 8cm/3.1in
  • Lid diameter from the inner lip edge to the inner lip edge: 7cm/2.7in

What are the dimensions of Onya Drink Bottles?

Onya 500ml/16oz Drink Bottles:

  • 7.6cm/2.9in diameter (without jacket)
  • 8cm/3.1in  diameter (with jacket)
  • 24cm/9.4in circumference (without jacket)
  • 26cm/10.2 circumference (with jacket)
  • 16.5cm/6.4in high
  • 18/8 Stainless Steel composition

Onya 750ml/25oz Drink Bottles:

  • 7.8cm/3in diameter (without jacket)
  • 8.2cm/3.2in diameter (with jacket)
  • 24.5cm//9.6in circumference (without jacket)
  • 26cm/10.2in circumference (with jacket)
  • 23cm/9in high
  • 18/8 Stainless Steel composition

Onya 1000ml/33oz Drink Bottles:

  • 8.5cm/3.3in diameter (without jacket)
  • 8.9cm/3.5in diameter (with jacket)
  • 26cm/10.2in circumference (without jacket)
  • 29cm/11.4in circumference (with jacket)
  • 25.5cm/10in high
  • 18/8 Stainless Steel composition

Opening of all Drink Bottle sizes that Lid screws into

  • 4.4cm/1.7in diameter from inner lip to inner lip

What are the dimensions of Onya Drink Bottle Lids?

Flip and Flow Lids:

Screw in (part that screws into the bottle)

  • 3.9cm/1.5in diameter from outer lip to outer lip
  • 12.4cm/4.8in circumference
  • 3cm/1.1in length

Top Part (part that is outside the bottle):

  • 5cm/1.9in diameter
  • 15.7cm/6.1in circumference
  • 4.4cm/1.7in length

Entire lid

  • 7.4cm/1.8in length

Opening of Drink Bottle that Lid screws into:

  • 4.4cm/1.7in diameter from inner lip to inner lip

BPA


What is Bisphenol A (BPA)?
Food safe plastics by nature are soft materials (recycling codes #1 PET, #2 HDPE, #4 LDPE and #5 PP) Therefore to make a durable drinking bottle Polycarbonate (#7 PC) is used as it is considered virtually shatterproof. What makes Polycarbonate so strong is a plasticiser commonly called BPA which also makes it easy to mould. An environmental oestrogen, also known as an endocrine disrupter is of growing worldwide concern. Studies have linked low-dose BPA exposure with such effects as: permanent changes to genital tract, an increased prostate weight, decline in testosterone, breast cells predisposed to cancer, prostate cells more sensitive to hormones and cancer, and hyperactivity.

Are Onya rPET products BPA Free?

Yes, All rPET products we produce are made from non-toxic, chlorine free, BPA Free food safe 100% recycled plastic drink bottles (rPET). Our rPET material has passed all parameters for food safety in accordance with US FDA requirements.

rPET (which stands for “recycled P.E.T”) is a process of recycling BPA Free plastic drink bottles.

The rPET we use is made via a mechanical process not a chemical one and it uses around 30% of the energy it takes to produce virgin Polyester. It also produces less Co2 than the production of conventional Cotton and Polyester.

The reason we have chosen to use rPET is because our goal is to remove single use plastic like disposable drink bottles from the environment.

What we really want is for single use plastic products not to exist in the first place, but since this goal is a long way off, we are doing our best to divert single use plastic from landfill and our oceans by using rPET.

Stainless Steel Drink Bottles

Read our Article: Why Choose Stainless Steel For Your Water Bottle?

Why are Onya stainless steel drink bottles made from stainless steel?
For the health of you and your water, it is best to avoid plastic and aluminum they are associated with a host of diseases and illnesses.

Onya stainless steel drink bottles are made from food-grade 304 stainless steel the material of choice for the food and beverage industries. They don’t need to be lined in plastics like Aluminium and will never retain or leach flavours. No matter how many times you refill them, no matter what you put into them, the drinks in your Onya stainless steel drink bottle will always stay fresh and delicious.

Do Onya stainless steel drink bottles contain any lead or toxins?
No. Our bottles are made with lead free and toxin free paints, and are completely BPA & Aluminium free. One of the principle purposes of our bottles is to provide a healthier alternative to plastic and aluminium.

Will my stainless steel drink bottle keep drinks cold?
Stainless steel bottles generally keep drinks at a moderate drinking temperature. They are single walled so don’t by themselves keep your drinks cool in the hotter months. If you want to keep your drink cold on a hot day, simply top up your water bottle with ice cubes and get yourself an Onya stainless steel bottle jacket to maintain a chilled drink all day long.

Can I put my stainless steel drink bottle in the freezer?
No. We don’t recommend you freeze liquid in ANY type of bottle. The force of liquids expanding as they freeze is enough to break mountains apart, so food safe materials like Stainless Steel and Glass will also become deformed or fracture. Although a lot of plastic bottles can cope with the expansion of frozen liquid, this process will fatigue the plastic potentially leaching harmful chemicals into your beverage.

Can I put hot water in my stainless steel drink bottle?
No. As our bottles are not double walled like a thermos, they don’t take well to extremes of hot and cold, so we don’t recommend putting hot beverages into an Onya stainless steel drink bottle.

How do I clean my stainless steel drink bottle?
The wide mouth on your bottle makes cleaning really easy.

For daily cleaning, we simply recommend hand washing with a mild detergent. For thorough cleaning we also recommend an old fashioned cleaner – diluted vinegar and baking soda.

Can I put my stainless steel drink bottle & lids in the dishwasher?
The paint in your coloured Onya stainless steel drink bottle is completely lead and toxin free. This paint is durable, but to prolong it’s life, we do not recommend putting them in the dishwasher as high temperatures and strong dishwasher detergents can, eventually, cause the paint to chip and flake over time.

The paintless brushed stainless steel drink bottle is the only bottle that is dishwasher safe

Because all of our lids are BPA-free, we DO NOT recommend putting them in the dishwasher.  BPA-free lids are more brittle than common plastic lids, so the high temperatures of a dishwasher can cause the lid to become weaker over time which could lead to breakages.

Does an Onya stainless steel drink bottle have a liner?
No. Onya bottles are made from high quality stainless steel 304 (food-grade). Completely free of harmful substances and BPA.

It is aluminium that requires a liner because it should not have direct contact with food or beverages.

Do I have a rust mark on my stainless steel drink bottle?
No. Stainless Steel 304 is highly resistant to rust.

It is incredibly rare, but sometimes during the electro-polishing process a heat mark can be made. To the naked eye, it might look like rust, but is simply a heat mark on the stainless steel.

It is completely harmless. Because it is so rare, if your bottle does have one, you can think of it as having a unique birthmark.

Are Onya stainless steel drink bottles meant for children?
We do not recommend our drink bottles for children under 3 as the lid have movable parts that pose as a possible choking hazard if chewed or accidentally damaged.

 

Product Usage Videos

 

How To Use Your Reusable Bread Bag

How To Maintain and Care For Your Reusable Bread Bag

How To Fit Your Produce Bags In Their Pouch

How To Use Your Lunch Wrap

How To Fit Your Backpacks In Their Pouch

How To Use Your Shopping Bag Shoulder Strap Option


Care and Cleaning


How do I clean Onya reusable produce bags?

The bags can be washed simply with a cool water handwash when the need arises, or they can be put on a cool gentle cycle in the washing machine. Line dry in the shade as rPET should never go in a clothes dryer.

How do I clean Onya reusable shopping bags?

A simple luke warm water handwash is all that is needed when the occasion arises, or they can be put on a cool gentle cycle in the washing machine. Line dry in the shade as rPET should never go in a clothes dryer.

How do I clean Onya reusable bread bags?

You can just pull out the inner lining to dispose of any crumbs and reuse again. You don’t necessarily have to wash it every time, but if you want to, a luke warm hand wash is all that is necessary. We recommend handwashing only, as the metal buckles may get damaged or do damage to the interior of a washing machine. Line dry in the shade as rPET should never go in a clothes dryer

How do I clean Onya backpacks?

A simple luke warm water handwash with a mild detergent is all that is needed. Line dry in the shade as rPET should never go in a clothes dryer.

How do I clean Onya reusable sandwich wraps?

Simply wipe your sandwich wrap with a cloth or handwash and line dry for a thorough clean.

How do I clean Onya reusable bulk food bags?

A simple luke warm water handwash with a mild detergent is all that is needed. Line dry in the shade as rPET should never go in a clothes dryer.

 

Manufacturing

Read our Article: Using RPET and Other Eco Friendly Products

Do Onya products have a warranty?

Yes! All Onya products are covered by a 12 month Manufacturers Warranty. If you have any product issues with items purchased through our website, please send an email to info.uk@onyalife.com with a description of the fault, a clear image of the product and fault as well as the date the product was purchased and the customer support team will follow up with you directly.

Not purchased though Onya direct?

To ensure the lowest carbon footprint possible and to resolve your return quickly, we recommend returning to the point of purchase with your product and product receipt for a replacement or refund.

If for any reason it is not possible for you to return to the point of purchase, please contact us on info.uk@onyalife.com with as many details as possible.

If you are located outside of the UK but purchased in the UK when visiting, please contact us at info.uk@onyalife.com with photo and brief description of the fault along with a proof of purchase.

Are Onya products recyclable?

Yes! We use recycled materials where possible and all our products are 100% recyclable at the end of their long lives. Onya bags are designed to last for years (many of our customers have had theirs for 10+ years) and are recyclable anywhere that accepts rPET for recycling. In the case where you cannot find a recycler, we will gladly recycle any Onya products for you through our partnership with Terracycle, including our stainless steel drink bottles and silicone coffee cups. Any Onya customers can return their old products to us and we will recycle them, making Onya a 100% zerowaste business and providing a closed loop system for all the products we produce.

How do I recycle my Onya products?

All Onya rPET products are recyclable anywhere that accepts rPET for recycling. In the case where you cannot find a recycler for our rPET products, stainlesss steel drink bottles or silicone coffee cups, we will gladly recycle any Onya product for you through our direct partnership with Terracycle. Please email us at info.uk@onyalife.com with the subject line ‘Onya Recycling Programme’ and let us know what product(s) you would like to return and we will get in touch with the next steps. We will also send you a 30% Off discount coupon code valid for 6 months to use through our website.

What is the rPET Recycling Process?

Where Are Onya Products Made?
Unfortunately manufacturing our products in Australia would mean they would be too expensive for consumers.

So to make products to a high standard that are still affordable, the whole range of Onya products are responsibly manufactured in China.

Onya Bags are made from recycled disposable PET drink bottles. This fabric is called rPET. Up until June 2018, the world was baling up their recyclable plastic and shipping it to China for processing.  The volume was so great that from June 2018 China had to ban all but the highest quality recyclable plastic being imported. This has left China with a massive backlog of the worlds plastic waste that we are doing our bit to reduce by creating products made from that recycled plastic.

Similarly when we mine iron ore and nickel in Australia, it is exported to China and processed into stainless steel. As China’s biggest supplier of raw materials, we can almost guarantee that the minerals used to make our stainless steel bottles are Australian.

It would be great to be able to manufacture products in Australia, Europe or the US, but at this stage we simply wouldn’t be able to make products that people could afford enough to change their behaviours. (Especially if we are competing with cheap, disposable and polluting items).

On the flipside, the amount of stockists of Onya products around the world is quickly on the rise, which amounts to a fair amount of direct and indirect employment in Australia, UK, Europe, US and other international locations. We feel that producing a small quantity of expensive items locally would not make up for this overall indirect economic exchange.

What is Onya packaging made of?

Our commitment to sustainability also extends to our packaging which is made from post-consumer recycled material and printed with water-based inks so it is suitable for both recycling and composting.


 

Onya Pricing Policy

What factors determine Onya pricing?

Because we believe in using quality sustainable materials as well as fair wages and fair treatment of workers, our products may not always be the least expensive you can find. However, should you choose to purchase Onya products, you can be assured our durable pieces are all made ethically and sustainably and are backed by internationally recognized certification for social and environmental responsibility. In addition to offering end of life recycling for our products, we also donate 1% of all retail sales to environmental not for profits through our 1% For The Planet membership.


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