Orders and Shipping
For more detailed shipping time and costs estimates please view our Shipping Info page
Depending on your location/country, typically this can take between 2-6 working days.
*Please note: Shipping is in the hands of the postal or courier service once they have collected your parcel. We make sure orders are processed within 2 business days of being received.
Public holidays can cause delays, so please be aware of this should you place your order over holiday periods.
*COVID-19 EUROPEAN DELIVERY UPDATE*
For most of our European retail orders we use BPost. In many countries deliveries will be delayed, but all services are available. For further information on delivery to your region, please visit the BPost site directly.
Apart from the reusable drink bottle and the compostable bin liner ranges Onya products are generally reasonably light, and shipping is calculated by weight & dimensions via our partner postal & courier services shipping calculators rather than per item. This means that it may cost you the same price to ship one item or five items depending on the items chosen.
It’s always good to play around with items in the cart first to see how much postage will be, but we will always endeavour to ship your order in the most compact and cost effective way.
You are able to calculate how much your shipping cost will be by putting all of the items you wish to purchase in your cart and then use the shipping calculator to calculate your shipping for that order. HINT: You will need to have your desired items in the cart before being able to calculate shipping.
All postal & courier services update their prices periodically so using the shipping calculator in your shopping cart is the easiest and most accurate way to get the latest shipping costs.
Remember, you can select FREE SHIPPING on all UK orders over £60!
As our orders are shipped from the UK, naturally prices for shipping within the UK are cheaper. International shipping rates will vary depending on the size of your order and the shipping zone/country you live in, but international shipping rates can start from as low as a few Euro.
No. Our commitment to sustainability extends to our shipping practices. We ship low waste and plastic free, reusing boxes and packing materials where we can or FSC certified shipping envelopes that are 100% recyclable.
Product Dimensions
Onya Reusable Produce Bags:
- 30cm wide x 25cmh high/11.8in wide x 9.8in high
- 2cm/0.7in gusset
- Each bag holds up to 2 kilos/4.4 pounds
- Pouch Size: Small Jam Jar
Onya Bread Bag:
- 44cm long x 26cm wide opening / 17.3in long x 10.2in wide opening
- 10cm / 3.9in gusset
- Allows high top loaves up to 16cm/6.2in high to fit
- Made to Australian Bakers Industry Standards
Original (Small) Onya Shopping Bag:
- 37cm wide x 46cm high/14.5in wide x 18.1in high
- Holds up to 4kg/8.8lb
- Pouch Size: Small Jam Jar
Everyday (Large) Onya Shopping Bag:
- 47cm wide x 58cm high/18.5in wide x 22.8in high
- Holds up to 6kg/13lb
- Pouch Size: Small Jam Jar
Onya Dog Waste Disposal Bags:
- 0cm long x 22cm wide/11.8in long x 8.6in wide
- Pouch Size: Small Jam Jar
Onya Side Bag:
- 40cm across x 35cm high x 12cm gusset (width) / 16in across x 14in high x 5in gusset (width)
- Pouch Size: Jam Jar
Onya Backpack:
- 12cm deep x 28cm across x 42cm high/4.7in deep x 11in across x 16.5 high
- Holds up to 4kg/8.8lb
- Pouch Size: Jam Jar
Onya Tote Bag:
- 30cm long x 40cm wide/11in long x 15.7in wide
- 24cm//9.4in gussett
- 60cm long including handle/23.6in long including handle
- Holds up to 10kg/22lb
- Pouch Size: Jam Jar
Onya Large Bulk Food Bag:
- 40cm long x 22cm wide/15.7in long x 8.6in wide
- 10.5cm/4.1in gussett
- Modelled on the classic 5kg/11lb flour bags
Onya Medium Bulk Food Bag:
- 34cm long x 15cm wide/13.4in long x 5.9in wide
- 8.5cm/3.3in gussett
- Modelled on the classic 2kg/4lb flour bags
Onya Small Bulk Food Bag:
- 28cm long x 11cm wide/11in long x 4.3 in wide
- 6.5cm/2.5in gussett
- Modelled on the classic 1kg/2lb flour bags
Onya Bulk Food Bag Carry Case:
- 22cm wide x 11.5cm long/8.6in wide x 4.5in long (when folded)
- Holds up to 6 bulk food bag
Onya Compostable Bin Liners:
- 8L measures 35.5ccm long x 41cm wide/35.5cm long x 41cm wide/14in long x 16in wide
- 30L measures 57cm long x 51cm wide/57cm long x 51cm wide/22in long x 20in wide
- 36L measures 65cm long x 56cm wide/25.5in long x 22in wide
- 60L measures 80cm long x 65cm wide/31in long x 25.5in wide
Onya Compostable Bin Liner Size Guide
- 8L/2.1 Gallon Liner – 5-6 Litre/1.5 Gallon capacity bins
- 30L/7.9 Gallon Liner – 15-20 Litre/4-5 Gallon capacity bins
- 36L/9.5 Gallon Liner – 25- 30 Litre/6-7 Gallon capacity bins
- 60L/15.8 Gallon Liner – 45-55 Litre/11-14 Gallon capacity bins
Onya Sandwich Wrap:
- Wrap dimension: 44cm x 37cm/17.3in x 14.5
Onya Regular 355ml/12oz Coffee Cup and Regular Lid:
- Cup height: 11.5cm/4.5in
- Cup diameter of top/opening from outer edge to outer edge: 9cm/3.5in
- Lid diameter from outer edge to outer edge: 9.5cm/3.7in
- Lid diameter from dip where the cup lip slips in: 8.5cm/3.3in
- Lid diameter from the inner lip edge to the inner lip edge: 7cm/2.7in
Onya Small 236ml/8oz Coffee Cup and Small Lid:
- Cup height: 11cm/4.3in
- Cup diameter of top/opening from outer edge to outer edge: 8cm/3.1in
- Lid diameter from outer edge to outer edge: 9cm/3.5in
- Lid diameter from dip where the cup lip slips in: 8cm/3.1in
- Lid diameter from the inner lip edge to the inner lip edge: 7cm/2.7in
Onya 500ml/16oz Drink Bottles:
- 7.6cm/2.9in diameter (without jacket)
- 8cm/3.1in diameter (with jacket)
- 24cm/9.4in circumference (without jacket)
- 26cm/10.2 circumference (with jacket)
- 16.5cm/6.4in high
- 18/8 Stainless Steel composition
Onya 750ml/25oz Drink Bottles:
- 7.8cm/3in diameter (without jacket)
- 8.2cm/3.2in diameter (with jacket)
- 24.5cm//9.6in circumference (without jacket)
- 26cm/10.2in circumference (with jacket)
- 23cm/9in high
- 18/8 Stainless Steel composition
Onya 1000ml/33oz Drink Bottles:
- 8.5cm/3.3in diameter (without jacket)
- 8.9cm/3.5in diameter (with jacket)
- 26cm/10.2in circumference (without jacket)
- 29cm/11.4in circumference (with jacket)
- 25.5cm/10in high
- 18/8 Stainless Steel composition
Opening of all Drink Bottle sizes that Lid screws into
- 4.4cm/1.7in diameter from inner lip to inner lip
Flip and Flow Lids:
Screw in (part that screws into the bottle)
- 3.9cm/1.5in diameter from outer lip to outer lip
- 12.4cm/4.8in circumference
- 3cm/1.1in length
Top Part (part that is outside the bottle):
- 5cm/1.9in diameter
- 15.7cm/6.1in circumference
- 4.4cm/1.7in length
Entire lid
- 7.4cm/1.8in length
Opening of Drink Bottle that Lid screws into:
- 4.4cm/1.7in diameter from inner lip to inner lip
BPA
Yes, All rPET products we produce are made from non-toxic, chlorine free, BPA Free food safe 100% recycled plastic drink bottles (rPET). Our rPET material has passed all parameters for food safety in accordance with US FDA requirements.
rPET (which stands for “recycled P.E.T”) is a process of recycling BPA Free plastic drink bottles.
The rPET we use is made via a mechanical process not a chemical one and it uses around 30% of the energy it takes to produce virgin Polyester. It also produces less Co2 than the production of conventional Cotton and Polyester.
The reason we have chosen to use rPET is because our goal is to remove single use plastic like disposable drink bottles from the environment.
What we really want is for single use plastic products not to exist in the first place, but since this goal is a long way off, we are doing our best to divert single use plastic from landfill and our oceans by using rPET.
Stainless Steel Drink Bottles
Read our Article: Why Choose Stainless Steel For Your Water Bottle?
Onya stainless steel drink bottles are made from food-grade 304 stainless steel the material of choice for the food and beverage industries. They don’t need to be lined in plastics like Aluminium and will never retain or leach flavours. No matter how many times you refill them, no matter what you put into them, the drinks in your Onya stainless steel drink bottle will always stay fresh and delicious.
For daily cleaning, we simply recommend hand washing with a mild detergent. For thorough cleaning we also recommend an old fashioned cleaner – diluted vinegar and baking soda. While technically the drink bottles are dishwasher safe, the toxin free paint isn’t so we only recommend putting a stainless steel bottle (no paint) in the dishwasher.
The paintless brushed stainless steel drink bottle is the only bottle that is dishwasher safe
Because all of our lids are BPA-free, we DO NOT recommend putting them in the dishwasher. BPA-free lids are more brittle than common plastic lids, so the high temperatures of a dishwasher can cause the lid to become weaker over time which could lead to breakages.
It is aluminium that requires a liner because it should not have direct contact with food or beverages.
It is incredibly rare, but sometimes during the electro-polishing process a heat mark can be made. To the naked eye, it might look like rust, but is simply a heat mark on the stainless steel.
It is completely harmless. Because it is so rare, if your bottle does have one, you can think of it as having a unique birthmark.
Product Usage Videos
Care and Cleaning
The bags can be washed simply with a cool water handwash when the need arises, or they can be put on a cool gentle cycle in the washing machine. Line dry in the shade as rPET should never go in a clothes dryer.
A simple luke warm water handwash is all that is needed when the occasion arises, or they can be put on a cool gentle cycle in the washing machine. Line dry in the shade as rPET should never go in a clothes dryer.
You can just pull out the inner lining to dispose of any crumbs and reuse again. You don’t necessarily have to wash it every time, but if you want to, a luke warm hand wash is all that is necessary. We recommend handwashing only, as the metal buckles may get damaged or do damage to the interior of a washing machine. Line dry in the shade as rPET should never go in a clothes dryer
A simple luke warm water handwash with a mild detergent is all that is needed. Line dry in the shade as rPET should never go in a clothes dryer.
Simply wipe your sandwich wrap with a cloth or handwash and line dry for a thorough clean.
A simple luke warm water handwash with a mild detergent is all that is needed. Line dry in the shade as rPET should never go in a clothes dryer.
A simple luke warm water handwash with a mild detergent is all that is needed. Line dry in the shade as rPET should never go in a clothes dryer.
For daily cleaning, we simply recommend hand washing with a mild detergent. For thorough cleaning we also recommend an old fashioned cleaner – diluted vinegar and baking soda. While technically the drink bottles are dishwasher safe, the toxin free paint isn’t so we only recommend putting a stainless steel bottle (no paint) in the dishwasher.
Manufacturing
Read our Article: Using RPET and Other Eco Friendly Products
Yes! We use recycled materials where possible and all our products are 100% recyclable at the end of their long lives. Onya bags are designed to last for years (many of our customers have had theirs for 10+ years) and are recyclable anywhere that accepts rPET for recycling. In the case where you cannot find a recycler, we will gladly recycle any Onya products for you through our partnership with Terracycle, including our stainless steel drink bottles and silicone coffee cups. Any Onya customers can return their old products to us and we will recycle them, making Onya a 100% zerowaste business and providing a closed loop system for all the products we produce.
All Onya rPET products are recyclable anywhere that accepts rPET for recycling. In the case where you cannot find a recycler for our rPET products, stainlesss steel drink bottles or silicone coffee cups, we will gladly recycle any Onya product for you through our direct partnership with Terracycle. Please email us at info.uk@onyalife.com with the subject line ‘Onya Recycling Programme’ and let us know what product(s) you would like to return and we will get in touch with the next steps. We will also send you a 30% Off discount coupon code valid for 6 months to use through our website.

So to make products to a high standard that are still affordable, the whole range of Onya products are responsibly manufactured in China.
Onya Bags are made from recycled disposable PET drink bottles. This fabric is called rPET. Up until June 2018, the world was baling up their recyclable plastic and shipping it to China for processing. The volume was so great that from June 2018 China had to ban all but the highest quality recyclable plastic being imported. This has left China with a massive backlog of the worlds plastic waste that we are doing our bit to reduce by creating products made from that recycled plastic.
Similarly when we mine iron ore and nickel in Australia, it is exported to China and processed into stainless steel. As China’s biggest supplier of raw materials, we can almost guarantee that the minerals used to make our stainless steel bottles are Australian.
It would be great to be able to manufacture products in Australia, Europe or the US, but at this stage we simply wouldn’t be able to make products that people could afford enough to change their behaviours. (Especially if we are competing with cheap, disposable and polluting items).
On the flipside, the amount of stockists of Onya products around the world is quickly on the rise, which amounts to a fair amount of direct and indirect employment in Australia, UK, Europe, US and other international locations. We feel that producing a small quantity of expensive items locally would not make up for this overall indirect economic exchange.
Our commitment to sustainability also extends to our packaging which is made from post-consumer recycled material and printed with water-based inks so it is suitable for both recycling and composting.
Onya Returns and Warranty Policy
Yes! All Onya products are covered by a 12 month Manufacturers Warranty. If you have any product issues with items purchased through our website, please submit this online return form and a customer support team member will follow up with you directly.
Not purchased through Onya direct?
To ensure the lowest carbon footprint possible and to resolve your return quickly, we recommend returning to the point of purchase with your product and proof of purchase for a replacement or refund.
Proof of purchase can be a physical receipt, an email receipt, or a screenshot of the record of the payment made to the business on your bank statement.
If for any reason it is not possible for you to return to the point of purchase, please contact us through our online return form and select the ‘am unable to return to my retailer or stockist direct’ option when prompted and a customer support team member will follow up with you. Please be aware you will need to supply photos and brief description of the fault along with a proof of purchase.
Yes! If you are not satisfied with a product that you ordered online once you’ve had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original undamaged packaging and we will refund your cost of goods (not the cost of the postage). We are happy to help you make the right decision first time, so please don’t hesitate to contact us before ordering.
Here’s how online returns work: Please submit details of the product you wish to return using this online return form. We will provide you with return postal details. Please then pack the products safely into a suitable box, address the parcel and drop it into your local Post Office. We also highly recommend registering your parcel as we cannot be held responsible for items lost in transit. Please Note: do take care with packaging the items as we cannot take responsibility for any damage in return transit.
Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods minus all postal costs. Please allow 2 – 7 days for the refund to appear on your credit card to allow for bank processing.
Should you believe a product is faulty and was purchased from our site directly, please submit this online return form. The Onya customer service team will then contact you to discuss the best course of action. Please do not return products without first contacting us.
Not purchased through Onya direct?
To ensure the lowest carbon footprint possible and to resolve your return quickly, we recommend returning to the point of purchase with your product and proof of purchase for a replacement or refund.
Proof of purchase can be a physical receipt, an email receipt, or a screenshot of the record of the payment made to the business on your bank statement.
If for any reason it is not possible for you to return to the point of purchase, please contact us through our online return form and select the ‘am unable to return to my retailer or stockist direct’ option when prompted and a customer support team member will follow up with you. Please be aware you will need to supply photos and brief description of the fault along with a proof of purchase.
Onya Pricing Policy
Because we believe in using quality sustainable materials as well as fair wages and fair treatment of workers, our products may not always be the least expensive you can find. However, should you choose to purchase Onya products, you can be assured our durable pieces are all made ethically and sustainably and are backed by internationally recognized certification for social and environmental responsibility. In addition to offering end of life recycling for our products, we also donate 1% of all retail sales to environmental not for profits through our 1% For The Planet membership.