Onya Order Processing
We make our best efforts to ensure orders are processed within 24 hours of being received by us with the exception of weekends and holidays when orders will be processed on the next working day.
Onya Sustainable Shipping Practices
As a Certified B Corporation, at Onya our commitment to sustainability also extends to our shipping practices. We ship low waste and plastic free, reusing boxes and packing materials where we can or FSC certified shipping envelopes that are 100% recyclable.
Onya Shipping Rates
FREE UK SHIPPING for orders over £60
Shipping rates will vary depending on the size of your order and the shipping zone/country you live in.
Apart from the reusable drink bottle and the compostable bin liner ranges, Onya products are light, and shipping is calculated by weight and dimensions rather than per item. This means that it may cost you the same price to ship one item or 5 items depending on the items chosen.
It’s always good to play around with items in the cart first to see how much postage will be, but we will always endeavour to ship your order in the most compact and cost effective way.
You are able to calculate how much your shipping cost will be by putting all of the items you wish to purchase in your cart and then use the shipping calculator to calculate your shipping for that order.
Our shipping partners update their prices periodically so using the shipping calculator in your shopping cart is the easiest and most accurate way to get the latest shipping costs.
Remember, you get FREE SHIPPING on all UK orders over £60!
Shipping Time Within the United Kingdom
*COVID-19 UK DELIVERY UPDATE*
For all shipping within the United Kingdom we use Royal Mail on any orders up 1kg and DPD for orders over 1kg. In many shipping zones deliveries will be delayed, but all services are available. For further information on delivery to your region, please visit the Royal Mail site directly.
For all shipping within the United Kingdom we use Royal Mail on any orders up 1kg and DPD for orders over 1kg. Please find below the estimated transit times supplied by Royal Mail and DPD. To check on whether there are any known service delays in your area please check with Royal Mail and DPD directly.
Royal Mail – Orders up to 1kg
Royal Mail Tracked 48 – including free shipping for orders over £60 – aim to deliver within 48 hours.
Royal Mail Tracked 24 – aim to deliver within 24 hours.
Tracking – Track your parcel progress using your unique tracking number.
Corona Virus Impacts
DPD – Orders over 1kg
Shipping Times to Europe
*COVID-19 EUROPEAN DELIVERY UPDATE*
For most of our European retail orders we use BPost. In many countries deliveries will be delayed, but all services are available. For further information on delivery to your region, please visit the BPost site directly.
For all shipping from the UK to Europe we use Belgian Post which then changes over to your country’s national postal service upon arrival into your country. Please find below the estimated transit times supplied by Belgian Post. To check on whether there are any known service delays in your area please check with Belgian Post directly.
Belgian Post 5 Business Days – Tracked and Signed – between 2 and 10 working days. The exact delivery time varies by country.
Important: these deadlines apply to shipments to the capital of the country of destination. It takes an additional 1 to 3 days for islands and more remote areas. These deadlines do not take into account public holidays and the import process.
Outside of Europe
Please visit the Onya Australia site for all worldwide shipping outside of the UK and Europe.